Shipping Policy

Last updated: July 28, 2026

This policy explains how and when you receive what you buy from Shaolin Worldwide. For returns and refunds, see our Refund Policy.

1. Digital products: delivered instantly, nothing is shipped

Online courses, video programs and ebooks are delivered electronically. After checkout you receive access by email, usually within minutes. No shipping is charged on digital products. If your access email has not arrived within an hour, check your spam folder, then contact support@shaolinww.com.

2. Retreats, deposits and enrollment fees: nothing is shipped

Retreat reservations, training deposits, and school application or enrollment fees are services, not shipped goods. You will receive confirmation and next steps by email after payment. If a school provides physical items such as uniforms or bedding, you receive them at the school on arrival.

3. Merchandise (made to order)

Production and dispatch

Our apparel and merchandise are printed and made to order by our print partners when you place your order. Production typically takes 2 to 7 business days, after which your order is dispatched.

Shipping costs

Shipping is calculated at checkout based on the weight, size and destination of your order. The price shown at checkout is the final shipping cost.

Delivery estimates

Domestic (US): typically 2 to 7 business days in transit after production.
International: typically 4 to 22 business days in transit, depending on destination and carrier.

These are estimates, not guarantees. If your delivery is well past the estimate, contact us and we will investigate with the carrier.

Tracking

You will receive a tracking link by email when your order is dispatched.

Address changes and cancellations

Because items are made to order, production starts quickly. We can change a delivery address or cancel an order only before production has started, so contact us immediately if something needs to change. Once an order is in production or dispatched, the Refund Policy applies.

PO Box and military addresses

We ship to PO Boxes and military (APO/FPO) addresses using postal services only; courier delivery is not available for these addresses.

4. Taxes and import duties

Any applicable sales tax is shown at checkout. For international orders, your country may charge import duties, customs fees or local taxes on arrival; unless they are collected at checkout, these charges are set by your government, are your responsibility, and are not something we can refund.

5. Lost or damaged parcels

If a parcel arrives damaged, contact us with photos and your order number. If tracking shows a parcel lost, tell us and we will open an investigation with the carrier. Once the carrier confirms loss or transit damage, we will send a replacement or refund you.

Questions: support@shaolinww.com